Shipping policy

Processing
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You’ll receive an email confirmation when your order is placed, and another with tracking details once it’s dispatched.

Shipping within Australia
We ship to all states and territories in Australia by Express shipping for a flat rate of $20 AUD per order.
Estimated delivery after dispatch: 1–3 business days to metro areas. Regional and remote areas may take longer.

We don’t currently ship to other countries.

Delivery address
Please check your delivery address at checkout. We can’t be responsible for parcels sent to an incorrect address provided at checkout, and re-sending may incur another shipping charge.

Delays
Delivery times are estimates. Delays can occur because of carrier issues, weather, public holidays or other events outside our control.

Lost or damaged parcels
If your order arrives damaged, or hasn’t arrived within 7 days of the expected delivery date, email us at info@elevatenutra.com.au with your order number and we’ll investigate.

Questions?
Email info@elevatenutra.com.au and we’ll reply within 2 business days.