ELEVATE NUTRA

Refund and Return Policy

Our Commitment to You

At Elevate Nutra, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging, sealed and unopened
Accompanied by proof of purchase (order number or receipt)

For hygiene and safety reasons, we are unable to accept returns on opened or partially used supplements.

How to Request a Return

To initiate a return, please contact us at info@elevatenutra.com.au with your order number and reason for return. We will respond within 2 business days with return instructions.

Please do not send your purchase back without first contacting us.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable.
If you received a refund but the full amount has not yet appeared, please check with your bank or card provider, as processing times may vary.

Exchanges

If you received a damaged or defective product, we will replace it at no additional cost. Please contact us within 7 days of delivery with a photo of the damaged item.

Non-Returnable Items

Opened or used supplements
Gift cards
Sale or clearance items (unless faulty)

Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.